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Our Approach to New Customers
Regardless if your system is brand new or decades old, it's important to have a vendor that has a thorough knowledge of the hardware, an inventory of back up parts/phones and is ready to come to your office and fix the problem, all at a resonabole cost. From the first time we speak with a new customer, we gather information on who they are, what hardware they have and most importantly, what their expectation from a phone vender are so that we can be prepared when problems arise.
In the Event of an Outage/Hardware Failure
When a service issue occurs, one quick call to the North Star's call center gets the Problem Resolution Team directed to the task of problem resolution. The most important tool in resolving the service issue is the initial conversation between the customer and our service department. We often ask customer to assist in troubleshooting by asking them to "re-boot" the affected hardware or trying a vairety of troubleshooting techniques.
When a technician needs to be dispatched to a customer's location, we can often be on site within 2 hours with parts in hand to get the phones ringing again. North Star also does a majority of technical programming and troubleshooting remotely by connecting directly to the customers hardware to save both time and charges to the customer.
Description of Advanced Support
North Star offers full service maintenance agreements with all inclusive, capped costs service programs. Customers that are on advanced service support also enjoy up to 50% discounts on expansion hardware and telephone sets. Service Packages are available with one year of advanced loaner support.
To talk with one of our sales engineers or to schedule a service appointment, please click on This Link.